Quoting and estimating
Proposals take days. Every estimator prices a little differently.
We install: site notes and photos turned into a priced draft proposal using your rates, ready for your estimator to review.
For HVAC, plumbing, electrical, and home service companies
Stop losing jobs to voicemail.
Every call answered and every lead followed up, even when your crew is on a job and the office is closed. You see the jobs it books every week.
Free demo. No long-term contract. If it doesn't book $2,500 in new jobs in 30 days, you can get your setup fee back.
After-hours call · exampleAnswered
- Answered on the first ring
The caller gets help right away instead of a voicemail box.
- Problem captured
No heat. Furnace running, no warm air. Two kids at home, 18°F outside.
- Flagged urgent
On-call tech texted the address and details.
- Job booked
Tomorrow, 7:30–9:30 AM. Confirmation texted to the customer.
3 minutes, start to finishLogged to your CRM
Illustration of how a call is handled. Not a client result.
What it costs you
The jobs you lose, you never hear about
Missed calls and slow callbacks don't show up on any report. Here's what they add up to.
Missed calls
$62,400 a year
Three missed calls a week that would have booked a $400 repair. Most callers don't leave a voicemail. They call the next company on the list.
Slow follow-up
$8,000 per lost quote
One equipment replacement that goes to whoever called back first. A web form answered the next morning is often already gone.
Office overload
$13,000 a year
Ten hours a week of phone tag and re-typing at $25 an hour, before counting the follow-ups that slip.
Run your own numbers
Round numbers above are examples. Here's yours.
Lost revenue: $62,400 a year
Where we start
The Lead Response package
One package that covers every way a customer reaches you, set up for your trade and your service area, and tuned every month.
What we set up
- AI receptionist for after-hours and overflow calls. It answers as your company's virtual assistant, collects the job details, and books into your calendar.
- Emergency routing. Gas smells, no heat, burst pipes: the call reaches your on-call person right away.
- Missed-call text-back within seconds, so the caller hears from you before they call someone else.
- Website chat that answers questions at 10 PM about your services, service area, and pricing, and captures the lead instead of waiting on a contact form.
- Instant follow-up on web forms and open estimates.
- Weekly owner report: calls answered, response times, jobs booked.
Setup includes your first 30 days
$2,500 one-time setup
That's about six $400 repair calls. If it books six jobs that would have gone to voicemail, it has paid for itself.
Our guarantee: we record your current numbers before go-live. If it hasn't booked $2,500 in new jobs by day 30, counting only calls and leads that would have gone to voicemail, you can walk away and we refund the full setup fee. If you keep it, the setup fee stands.
After day 30, it's from $750 a month to keep it running and tuned, depending on which pieces you keep. Only if you want to keep it.
Already on Jobber, Housecall Pro, or ServiceTitan? If your software has its own AI receptionist, we'll set up and run that instead of adding another tool. You're paying for results across every channel, not for more software.
How it works
See it before you pay for anything
Free demo
We build a working copy of one page of your website, with a chat and voice agent trained on your business. You ask it the hard questions your customers ask.
Live in your business
It goes live on your real phones and site. For 30 days we measure calls answered, response time, and jobs booked against what you had before.
Keep what works
At day 30 we sit down with the numbers. Keep what works, from $750 a month, or walk away. If it hasn't booked $2,500 in new jobs, walking away comes with a full refund of your setup fee.
After the phones
Where AI usually pays off next
Most owner-run companies lose time in the same places: skilled people doing repetitive office work. Once your phones are covered, we look for the next one.
Field notes and closeout
Job reports are late or incomplete. Photos never get filed.
We install: a tech's voice notes and photos turned into a finished job report, filed to the right customer.
Billing and collections
Invoices go out days after the work. Nobody chases past-due accounts.
We install: job ticket to invoice automatically, polite payment reminders, and a weekly receivables summary.
Sales operations and CRM
Follow-ups slip and the CRM is out of date.
We install: call notes logged automatically, follow-up drafts, and pipeline cleanup.
Retention and reviews
Maintenance agreements lapse. Review requests are hit or miss.
We install: renewal and seasonal service reminders, and a review request after every job.
Owner know-how
How things get done lives in one or two people's heads.
We install: an internal assistant that answers your team's questions from your own procedures.
Questions
Before you book
Will my customers mind talking to a virtual assistant?
Most callers want one thing: to get their problem handled. It introduces itself as your company's virtual assistant, sounds natural, and books the job or connects them to a person. You choose the greeting, and callers can ask for a human at any time. The alternative for most after-hours calls today is voicemail.
Do I have to change my phone number?
No. You keep your number. Only calls you don't pick up, and calls after hours, forward to the assistant. Your customers dial the same number they always have.
What happens with an emergency call?
You set the rules. Anything that sounds like a gas leak, no heat in winter, or water damage goes straight to your on-call person. We test those scenarios before anything goes live.
Do I have to change my software?
No. We work with what you have, including Jobber, Housecall Pro, ServiceTitan, and Google Calendar. Where your software has its own AI receptionist, we set that up instead.
Will it give wrong prices or promise things we can't do?
It answers from rules you approve: your services, service area, hours, and how you want pricing handled. Anything outside those rules gets handed to your team.
What does it cost beyond your fee?
Call minutes and text messages are billed at cost, directly to you, with no markup. We estimate yours at the demo based on your call volume.
How fast can it be live?
Calls and website chat are usually live within about a week of signing, after we've tested your emergency scenarios. Text-back can take a little longer while phone carriers approve your number.
What if it doesn't work for us?
That's what the first 30 days and the guarantee are for. You see the before-and-after numbers at day 30. If it hasn't booked $2,500 in new jobs and you decide not to continue, we refund your setup fee in full. Your data and settings stay yours either way.
Next step
See it working on your own website
Book 30 minutes and add your website when you book. We'll build a working demo trained on your business before the call, so you can test it with the questions your customers actually ask.
Book a 30-minute demoFree. No obligation. If it goes live and doesn't book $2,500 in new jobs in 30 days, you get your setup fee back.
anthony@highlineaigroup.com · Whitefish, Montana